Shipping & Processing
Orders are processed Monday-Friday, excluding weekends and holidays. Tracking information is sent via email when your order is shipped out.
Please allow three business days for an order to ship after order processing.
All orders require a signature upon delivery. This ensures your order is delivered to you and that it is not lost or stolen.
If your billing address differs from the shipping address, we will request a photocopy of your ID with the matching billing address to verify your order. This is to ensure the order is not fraudulent. If your billing address cannot be verified, unfortunately, we will have to cancel the order and issue a refund.
All orders are shipped via FedEx with receipt confirmation and insurance. It takes approximately 3-7 business days to most destinations. Orders will be shipped once payment is confirmed and cleared.
Under some special cases, We reserve the right to change the express courier or delivery method when necessary.
We will not be responsible for shipment delays due to weather or acts of god such as earthquakes or other natural disasters; we will try our best to ship out products within the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days after the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money.
Imputing the correct full shipping address is very important because the Security problem is getting worse in some areas, it will be beneficial for both of us. Please don't use any POX. Box address, package may be lost. Please use your physical address, and make sure there is someone able to sign for the package.
We are NOT RESPONSIBLE for packages lost in these cases:
- The shipping address is not clear or wrong; FEDEX won't be able to find it.
- Nobody to sign for the package and FEDEX was left at the door and stolen
- Signed by someone else you don't know which means maliciously stolen
We will be RESPONSIBLE for the under-mentioned and full refund:
- We put the wrong address which didn't match your given address
- FedEx delivery to another wrong address instead of your given address.
Customs duty charge:
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
Your satisfaction is our goal. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If you are unhappy with your purchase, please make sure to contact us by email at email@example.com first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Limitation of Liability
Hubris Hair does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. We will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein.
This limitation of liability applies both to products and services. The customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Hubris Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement
When you receive the order. If the order is incorrect, please e-mail us at firstname.lastname@example.org to initiate your return and we will be more than happy to assist you further. Returns are accepted if the following criteria are met:
- The hair is in brand-new condition and has not been used/worn. (hair tags, wraps & gifts are still attached)
- After 7 days since the package was delivered.
- The product is not a limited-time or flash sale.
- The wrong item has been sent and this return must be initiated 3 days after the package is delivered.